Trouble Shooting

This section will guide you to solve abnormal situations. Please follow the bellowed steps to check your basic installation.

Step 1 : Is the Hardware Status OK?

  1. Check the power line and WLAN/LAN cable connections. Refer to the Quick Installation Guide “2.1 Hardware Installation” section for details.
  2. Turn on the router, check if the ACT LED blink once per second and the correspondent LAN LED is bright.



Step 2 : Are the Network Connection Settings on Your PC OK?

The following example is based on Windows XP case. Regarding to the examples of other OSs, please refer to the similar steps or find support notes in www.draytek.com.

1. Go to Control Panel and then double-click on Network Connections.



2. Right-click on Local Area Connection and click on Properties.



3. Select on Internet Protocol (TCP/IP) and then click Properties.



4. Select Obtain an IP address automatically and Obtain DNS server address automatically.

Step 3 : Can You Ping the Router from PC?

The default gateway IP address of the router is 192.168.1.1. Please check that if you can ping the router correctly.

A. For Windows
  1. Open the Command Prompt window (from start menu> Run )
  2. Type command (for Windows 95/98/ME) or cmd (for Windows NT/ 2000/XP).
  3. Type ping 192.168.1.1 and press [Enter]




B. For Mac (Terminal)
The important thing is that the computer receives a reply from 192.168.1.1. If not, please check the IP address of your PC. We suggest you set the network connection as get IP automatically. (Please refer to the Step 2)





Step 4 : Are the ISP Settings OK?

  1. Go to the web configuration GUI and check your ISP settings.
  2. Click Internet Access Setup items on the left frame of GUI.

A. For PPPoE Users
  1. Check that whether the Enable option is selected.
  2. Check that whether the Username and Password are entered with correct value given by your ISP.


B. For Static or Dynamic Users
  1. Check that whether the Enable option is selected.
  2. Check that whether WAN IP Network Settings is set appropriately or not. You need to enter “Specify an IP address”, IP Address, Subnet Mask, and Gateway IP Address with the correct value.



C. For PPTP Users
  1. Check that whether the Enable option is selected.
  2. Check that whether PPTP Server, Username, Password is entered the correct value given by your ISP.
  3. Check that whether LAN2/WAN IP Network Settings is set appropriately or not. You need to enter “Specify an IP address”, IP Address and Subnet Mask with the correct value.



Note : If the router settings are correct at all, and the router still does not connect, please contact your ISP technical support representative to help you for configuration.

Step 5 : Back to Factory Default Setting.

Warming : After pressing the "factory default setting", you will loose all settings you did before. Make sure you have recorded all useful settings. The password of factory default is null.

A. Hardware Reset
While the router is running (ACT LED blinking), press the button and hold for more than 5 seconds. The ACT LED begins to blink apidly, then release the button. The router will restart with the factory default configuration.


B. Software Reset
You can also reset router to factory default via Web configurator.


After restore the factory default setting, please repeat Step 1 to Step 4 to reinstall the router. Configure the router according to your recorded settings.


If the router does not work correctly, please contact your dealer for help. For any further questions, please send e-mail to support@draytek.com


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